Build customer loyalty at every touchpoint

Griffing Technology LLC is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience.

We're excited to join
the Griffing Technology LLC family!

Improve retention and generate referrals with Customer Satisfaction and Net Promoter Score

Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business.

Dedicated to feedback

Collect and analyze survey responses to improve your quality of service and operational efficiency. Address service gaps and replicate airtight processes by identifying pain points and customer wins, fast.

Made for service desks

Integrate seamlessly with your existing system and automate repetitive tasks. We make it easy for Griffing Technology LLC to become a part of your daily workflows so there’s fewer barriers to success.

Proven in satisfaction

We’ve helped 1,000+ customers over the last five years improve their business through our customer satisfaction expertise. Our customers experience an average response rate of 42% (well above the industry average).

We've built the most important
tool in your tech stack

We practice what we preach. All of our features come from our extensive experience supporting MSP businesses to collect and take action on user feedback.

Showcase feedback

Drive new business and leverage social proof. Show off your NPS/CSAT scores and positive comments on your website. Turn great feedback into Google Reviews to impress new customers.

Customize and
schedule surveys

Create and schedule custom-branded NPS surveys. Seamlessly assess your customer loyalty and identify opportunities for growth and improvement.

Get instant metrics with
actionable results

Stay on point by triggering one-click surveys at the close of every service ticket. Turn customer reviews and important client comments into action, fast.

Analyze and report

Monitor and gather insights on your customer response data in real time. Dashboards and custom client reports help you leverage feedback for more meaningful QBRs.

Automate actions

Set up workflows to quickly respond to issues, share your wins, or simply make your teams more efficient.

Built for your PSA

We’ve made it easy to integrate Griffing Technology LLC into your existing systems. Just connect, start sending surveys, and receive feedback in minutes.

Want us to add support for your system? Get in touch

Hear what our customers
have to say

  • Brandon Garrett
    President at OnboardIT
    Griffing Technology LLC has extremely high response rates on ticket closures, allowing us to drive customer value by proving our work from the end-users directly. They’ve figured out an ingeniously simple system of getting results.
  • Laura Beth Denton
    Allevia Technology
    Amazing tool for receiving instant client feedback. Love the new integration with Google Reviews and ability to show our reviews on our site. Thanks for keeping us up on new features of Griffing Technology LLC. Highly recommended!
  • Steve Ranson
    Founder of IT Smart Solutions
    It's been invaluable being able to know what clients are feeling about our service and then being able to quickly address any issues. Griffing Technology LLC has been also very beneficial in motivating staff to get a good rating.
  • Jason Rorie
    Founder & CSO at Elevated Technologies
    So glad that we signed up for this service. We are now getting easily over 4 times the number of reviews from our clients and customers versus the previous product we were using. Great job Griffing Technology LLC!
  • Andy Fergusson
    Delivery Manager at StripeOLT
    We pride ourselves on the service we provide, and Griffing Technology LLC is a representation of how we deliver. Being transparent helps us stand out from the competition and create better bonds with the people we work with.

Give us a trial run

Take Griffing Technology LLC for a 14-day test drive and start collecting valuable feedback that you can act on. Learn what’s going well, identify areas of improvement, and separate high-value customers from the crowd.

Share what makes you great

Display your positive feedback to prove the quality of your service and inspire loyalty.

Our Client Feedback
NPS® 33.3
45 responses in 90 days
10
“We get so many more results now and being able to compare people, clients and teams is great. It's created some healthy competition in the t... ”
Daniel B
10
“Easy to implement and use. We were up and running within an hour of getting our activation email and have already collected several response... ”
Todd M
10
“Well integrated into Griffing Technology LLC Easy for end user to react - generates good % of responses.”
David H
10
“Best review system i've ever used”
David C
10
“Simple and effective for tracking customer feedback. The new Project module is a welcome addition to tracking how we are performing.”
John S
10
“Great tool and easy to use.”
Paul R
10
“I find great value in the feedback we get from our clients as to how we serve them. It gives us a way to factually measure our effectivenes... ”
Jason C
9
“Excellent little survey. Easy to complete. Doesn't ask the person filling out the survey to backflip through a flaming hoop to complete it... ”
Michael D
10
“SmileBack gives great insight into our customer satisfaction by allowing us to send surveys for all completed service tickets in our help de... ”
Ben R
10
“Smileback increased our survey response rate from less than 1% to over 40%. Client feedback is incredibly important to us as it helps drive ... ”
Travis J
10
“We hear back from our customers 10 times more than our old method of collecting feedback.”
Jeff K
10
“Very beneficial to drive internal improvements by collecting customer feedback in an easy to understand way.”
Tawney F
10
“Very easy to use tool with great insights and dashboards.”
Brandon B
10
“Clients like this platform because it's quick, simple, and looks clean. I always recommend it to clients who want to get surveys the hassle-... ”
Alexandrea F
10
“Easy to use. Easy for clients to use. Great instant feedback.”
Julee C
10
“SmileBack is a great platform, love the integration and how easy it is for our clients to rate our service and provide feedback.”
Daniel G
10
“It delivers on purpose. A product that is designed to capture and measure client's thoughts and feedback for existing, past and future clie... ”
Eddie S
10
“Does exactlly what it says on the tin and is easy for us and the clients to use. Big Fan. Huuuuge!”
James F
10
“The tool is easy to use, integrates with Griffing Technology LLC Manage, and the reporting is very nice. I also like that it integrates with Lifecycle ... ”
Angela L
10
“It's easy to use, and our clients love it”
Ryan S
10
“SmileBack has great support and is easy to integrate with our systems. The ability to post scores and comments to our web site and social m... ”
Charlie W
10
“Excellent tool to gather customer feedback super easy for the client to respond so they’re more likely to do so.”
Barry U
10
“Great tool and easy to use. Able to collect our client sentiment in a timely manner. Great service from the team when help was needed.”
Paul R
10
“SmileBack gives our technicians immediate feedback, usually affirmation, on how they are doing. It allows us to gauge and trend the effectiv... ”
Greg D
10
“Great platform which is easy to use and perfect integration with Manage ticketing and Brightgauge reporting”
Jon P
10
“I love your product. I recommend it all the time.”
Travis T
10
“The SmileBack experience from onboarding to getting real, actionable numbers could not have been any easier. The process was painless and th... ”
Jarod S
10
“I love the functionality, the interface, and the support of SmileBack and the SmileBack team.”
Travis S
10
“Smileback has been great for getting results from our customers for each interaction. This helps us get a baseline on how they feel our serv... ”
Tyler F
10
“It’s a great product and smileback are supportive of the community”
Neil D
10
“Smile back provides clarity, accountability, and stimulates growth for the team, it's a simple, basic, yet amazing tool.”
Roderick H
10
“It is very helpful for seeing how well we are meeting OUR customer's needs.”
Dawn H
10
“Easy to use. Great website for reviewing client feedback and running reports. Always helpful support team”
Colleen B
10
“Smileback is awesome. Easy to use, great for clients and analytics. Does exactly what it says on the tin!”
James F
10
“SmileBack is awesome.”
Robert F
10
“It's a simple format that promotes easy adoption and engagement. We are getting exactly what it says on the box. An easy recommendation to g... ”
Jack B
10
“Love it, SmileBack just works!”
Alex L
10
“Great tool, great Support, and a great Team at SmileBack!”
Bill S
10
“Smileback is top notch in providing a method to monitor both ticket satisfaction on a case by case basis with CSAT as well as larger scale s... ”
Tyler H
10
“Very easy to implement and use”
Bob S
10
“Great tool, easy to use, great and friendly support”
Paul R
10
“Very easy to use. Portal is simple to navigate and run reports for internal and extremal use.”
Billy R
10
“Gives our company great insight into areas for improvement and success”
Chris S
10
“Overall great product, does exactly what we need and offers continual improvements and updates to the software.”
William M
10
“Great product - easy to use”
Nicola C
10
“Brilliant product!”
Elliot M
10
“Simple,easy to use interface and a quick straightforward way for clients to leave feedback, Smileback has probably been one of the best busi... ”
James F
10
“Easy to use and great integrations.”
David H